Privacy Policy

iKare Pte. Ltd. (“iKare”, “we”, “our”, or “us”) is committed to safeguarding your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).

Introduction

At iKare, we take your privacy seriously. By using our services, you consent to the collection, use, and disclosure of your personal data as outlined in this Privacy Policy and in compliance with the PDPA. We are committed to ensuring that all personal data collected is handled responsibly, securely, and transparently.

Personal Data We Collect

We may collect personal data that you provide when using our services, including but not limited to:

• Identity information: name, NRIC/FIN, date of birth
• Contact information: phone number, email address, mailing address
• Health-related information: relevant medical history, care needs
• Service usage information: appointment history, service preferences

We collect this data solely for purposes related to providing our services and maintaining our relationship with you.

How We Use Your Personal Data

Your personal data is used strictly in accordance with the PDPA, including but not limited to:

• Delivering healthcare and wellness services, including SPARK and SPARK Plus programs
• Managing appointments, billing, and service records
• Communicating important updates, promotions, or relevant health information
• Fulfilling legal or regulatory obligations

We do not use your personal data for any purpose unrelated to your care or our services without your consent.

Disclosure of Personal Data

We may share your personal data with third parties only when necessary for service delivery or legal compliance, including:

• Healthcare professionals involved in your care
• Service providers supporting our operations (e.g., IT systems, billing)
• Regulatory authorities, if required by law

All third parties engaged by iKare are required to adhere to PDPA standards and maintain strict data protection measures.

Data Protection Measures

iKare employs appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, or misuse. We also conduct regular reviews of our data protection policies and procedures to ensure continued compliance with the PDPA.

Retention of Personal Data

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.